KYC (Know Your Customer) verification at mcw98 is a one-time process — once completed, all future withdrawals go through without a hitch.
Required Documents:
Blurry or cropped images may be rejected — take a clear photo in good lighting.
Required Documents:
- National ID Card (NID): Clear photos or scans of both the front and back.
- Selfie: A clear photo of you holding your NID.
- Passport or Birth Certificate: Accepted as an alternative if you don't have an NID.
- Log in → Account Settings → Go to the "Identity Verification" tab.
- Upload a photo of each document (JPG or PNG, maximum 5 MB).
- Submit — a confirmation SMS will be sent to you.
Blurry or cropped images may be rejected — take a clear photo in good lighting.
mcw98 features over 500 slot games, organized into different categories:
- Classic Slots (3 Reels): Simple design, three reels, and fewer pay lines — ideal for beginners. Bets start from as low as ৳1.
- Video Slots (5 Reels): Rich graphics, free spins, bonus rounds, and multipliers. This category has the widest game selection.
- Progressive Jackpot Slots: The jackpot keeps growing until someone wins, then resets to zero. At its peak, it can reach tens of millions of BDT.
- Megaways Slots: Thousands of ways to win, with pay lines changing on every spin.
- Crash Game / Slot Hybrid: Aviator-style game — the thrill of cashing out at the right multiplier.
At mcw98, how a bet is settled when a match is cancelled or suspended mid-way depends on the circumstances:
If cancelled before the match starts: The full bet amount is refunded (void bet). This typically returns to your account within 1–2 hours.
After a match starts and a certain number of overs/minutes have passed:
If cancelled before the match starts: The full bet amount is refunded (void bet). This typically returns to your account within 1–2 hours.
After a match starts and a certain number of overs/minutes have passed:
- Cricket: In a One Day match, if at least 20 overs per side have been completed, the result is determined by the DLS method. For T20s, the threshold is 5 overs.
- Football: If less than 90 minutes of play has occurred, bets are generally voided — however, if 75 minutes or more have been played, the result at that point may be considered valid.
- Live Betting: Bets are reassessed based on the state of play at the time of cancellation.
mcw98 supports Bangladesh's major mobile banking methods:
Supported Payment Methods:
Daily withdrawal limits and processing times explained Help Center available.
Supported Payment Methods:
- bKash: Min deposit ৳50, max ৳30,000 per transaction. Withdrawals are typically processed within 15–30 minutes.
- Nagad: Min ৳50, max ৳25,000 per transaction. One of the fastest available methods.
- Rocket (Dutch-Bangla): Min ৳100, max ৳20,000.
- Upay (UCBL): Minimum ৳100.
- Cryptocurrency (USDT/TRC20): Suitable for larger transactions, minimum equivalent to $5.
Daily withdrawal limits and processing times explained Help Center available.
Enabling Two-Factor Authentication (2FA) on mcw98 means your account stays protected even if your password is compromised.
Steps to enable SMS-based 2FA:
With 2FA enabled: Every login requires a 6-digit code in addition to your password. This code refreshes every 30 seconds.
If you lose your phone or can't access your 2FA, immediately Help Center let us know — your account can be recovered through KYC verification.
Steps to enable SMS-based 2FA:
- Log in → Click the profile icon → Select "Security Settings".
- Enable the "Two-Step Verification" option by toggling it on.
- A verification code will be sent to your registered phone number.
- Enter the code to confirm — 2FA is now active.
With 2FA enabled: Every login requires a 6-digit code in addition to your password. This code refreshes every 30 seconds.
If you lose your phone or can't access your 2FA, immediately Help Center let us know — your account can be recovered through KYC verification.
On mcw98, entering the wrong password 5 consecutive times will temporarily lock your account for security purposes.
Temporary Lock (Automatic): Wait 30 minutes — the account unlocks automatically in most cases. It's best not to attempt a password reset during this time.
To reset your password:
Reach out via live chat and verify your identity with your National ID. The support team typically resolves issues within 2–6 hours.
To avoid this in the future: use a password manager and keep 2FA enabled.
Temporary Lock (Automatic): Wait 30 minutes — the account unlocks automatically in most cases. It's best not to attempt a password reset during this time.
To reset your password:
- Click the "Forgot Password?" link on the login page.
- Enter your registered phone number — you'll receive an OTP.
- Set a new strong password using your OTP.
Reach out via live chat and verify your identity with your National ID. The support team typically resolves issues within 2–6 hours.
To avoid this in the future: use a password manager and keep 2FA enabled.
mcw98 lets you temporarily or permanently close your own account — this is part of responsible gaming.
Temporary Break (Cooling-Off):
Permanent Account Closure: Send a request via live chat or email support@mcw98.net. Make sure to withdraw any remaining balance before your account is closed.
Keep in mind: Once an account is permanently closed, it cannot be reopened using the same details. To learn more, Responsible Gaming View page.
Temporary Break (Cooling-Off):
- Log in → Account Settings → "Responsible Gaming" tab.
- Under the "Cooling-Off" option, choose a break anywhere from 24 hours to 6 weeks.
- Once confirmed, it takes effect in just 1 minute.
Permanent Account Closure: Send a request via live chat or email support@mcw98.net. Make sure to withdraw any remaining balance before your account is closed.
Keep in mind: Once an account is permanently closed, it cannot be reopened using the same details. To learn more, Responsible Gaming View page.